A-B

 Accident
   An unexpected, unintended event that caused bodily injury or property damage.

 Act of God
   An event that is caused by the forces of nature, without the human intervention, and that could not be prevented by reasonable care.

 Actual Cash Value (ACV)
   The fair and reasonable cash price which the property could be sold in the market in the ordinary course of business and not at a forced
   sale.

 Adjuster
   A person who settles (adjusts) claims.

 Adjustment
   The process of determining the amount of a loss Safety offers three different payment options. Your Safety agent can help you select the  
   one that best meets your needs.

 Agent
   A person who represents an insurance company and sells insurance on a commission basis. Frequently referred to as the Producer.

 Appraisal
   The determination of the value of property, or of the extent of damage.

 Appreciation
   Rise in value or price. Increase in worth or value.

 Bad Faith
   Breach of faith, willful failure to respond to plain, well understood statutory or contractual obligations; not prompted by an honest mistake
   as to one's rights or duties, but by some interested or sinister motive.

 Binder
   Memorandum of an agreement for insurance which gives temporary protection, pending investigation of the risk and issuance of a formal
   policy. A verbal contract of insurance, temporary in nature, but binding on both parties.

 Blue Book
   One of two catalogs (the other is the Red Book) used by insurance companies to assist in determining the book values of automobiles.

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   C-D

 Claim
   The right, real or alleged, of an individual or corporation to recover for a loss which may come within an insured's policy contract.

 Claimant
   One who claims or asserts a right, demand, or claim. The person making a claim.

 Coinsurance
   Coinsurance is a clause that applies to building and personal property coverages. The coinsurance clause protects an insurance company
   when a property is underinsured. If a policy has a coinsurance clause, a coinsurance percentage will appear on the Declarations page of 
   the policy. The insurance company uses this percentage in a formula to determine how much to pay for the property in the event of a loss.
   The insurance company will not pay the full amount of the loss if, at the time of loss, the value of the covered property times the
   coinsurance percentage exceeds the limit of insurance for the property.

   The coinsurance clause also reduces the insured's premium, however, in the event of a loss, the insured must rely on other insurance or
   absorb the remainder of the loss him or herself.

   Not all property insurance policies contain a coinsurance clause.

 Compulsory Insurance
   Any form of insurance which is required by law.

 Conditions
   That portion of the insurance contract which outlines the duties and responsibilities of both the insured and the insurer.

 Contributory Negligence
   The doctrine of negligence which implies that the claimant's conduct contributed to the injury or damage as a result of the claimant's failure
   to use the degree of care necessary for his or her own protection. Under this doctrine, an individual cannot recover for his or her damages,
   if it is found that the claimant contributed to his or her loss by as little as one percent.

 Coverage
   The guarantee against specific losses provided under the terms of a policy of insurance.

 Coverage Selection Page
   That part of the policy which shows the critical information about the insured, operator, vehicle, coverage amounts, premiums, etc.
   Frequently referred to as the "policy."

 Deductible
   A certain dollar amount specified in some insurance policies beyond which insurance protection begins. The insured assumes the loss up to
   the limit of the deductible amount, then the company pays over that amount.

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   E-K

 Endorsement
   A supplemental agreement attached to an insurance policy for the purpose of changing its conditions or altering its coverage.

 Exclusion
   Something not covered by the policy and specifically so stated in the policy contract.

 Indemnification
   A principle of insurance which states that the individual should be restored to the approximate financial position he or she was in prior to
   the loss.

 Insurance
   A social device where many share the losses of a few by transferring a portion of the loss to the insurance company in exchange for a
   certain cost.

 Insured
   The person purchasing the insurance policy from the insurance company.

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   L-P

 Liability
   Any legally enforceable obligation to do or refrain from doing something; a duty which eventually must be performed; an obligation to pay
   money.

 Limits
   The amounts of protection provided in each specific coverage of an insurance policy. The amount is usually expressed in dollar amounts, but
   also can be determined at the time of loss.

 Policy
   The document issued to the insured by the company. The policy states terms of the insurance contract.

 Premium
   An amount of money paid to an insurance company in return for insurance protection.

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   R-Z

 Red Book
   One of two catalogs used in determining the book value of automobiles. The other is the "Blue Book."

 Renewal
   Continuation of an insurance contract beyond the original date of expiration, by endorsement, certificate, or new contract.

 Salvage
   The property in which an insurance company secures an ownership interest as a result of paying a claim for total loss or damage based on
   the actual cash value of the property in its undamaged state or before the loss occurred.

 S.D.I.P (Safe Driver Insurance Plan)
   Massachusetts's point system. This is a program whereby an operator's driving record determines an increase or reduction in insurance
   premiums.

 Total Loss
   Property damaged to the extent that the cost of repairs exceeds the actual cash value of the property.